FAQ's
What is your returns policy?
Once your products are out of Hibernation and we have packed your order, we cannot make changes.
We do not offer returns or refunds if you change your mind. We ask that you take your time to choose your order so that you are happy with your selection.
Do you deliver across Australia?
We organise freight costs for all orders and can ship to all areas across Australia.
Does delivery include unpacking, product placement and rubbish removal?
We organise couriers who deliver to the door on ground level for general orders. Unpacking, product placement or rubbish removal is not provided by third-party couriers.
For larger orders, we can organise a quote for removalists that can provide this service; just let us know when you place your order.
What happens if my pots arrive damaged?
Oh no! If your pots arrive damaged, please take some photos and send these to hello@hibernateoutdoors.com.au within 24 hours, and we can organise a replacement to be sent. If we are out of stock, we can chat about other options or provide a refund if these are unsuitable.
Do you have a retail shop?
No, we sell our range online. Our office is located at Botany (Sydney), if you would like to see the range an appointment can be organised.
Do you sell plants?
We love plants, but we do not sell them. We recommend that you visit your local nursery or garden centre or seek assistance from a professional landscape designer or horticulturist.
How are your pots made, and what are they made of?
Our pots are handcrafted. Each product will have slight imperfections and colour variations.
Our Contemporary range is handcrafted from reinforced marine-grade fibreglass, making them durable but lightweight. They are handpainted in a matte finish.
The NoMud range is made from polyfibre, a composite of clay, sand, fibreglass, and resin. Polyfibre is lightweight, durable, and weather-resistant, offering the strength of traditional materials like concrete or ceramic without the weight.
Do the pots have drainage holes?
No, but at your request, we can put these in. Select this option when completing your order.
How do I pot up?
Please CLICK HERE to download our guide on How to Pot Your Plants
Do you sell other products?
Yes, we sell a curated selection of outdoor accessories such as garden stools, tools, plant care products, beach accessories, umbrellas and all good things to enjoy the outdoors.
We have also designed and manufactured a range of letters and numbers and fire drums.